| I have installed the JT2Go.exe display utility but I still cannot see any 3D gearbox previews. What should I do? |
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Microsoft Internet Explorer has not been correctly configured.
1) Open a window in Internet Explorer.
2) Open the “Tools” menu in the toolbar and select Internet Options.
3) On the “Security” tab select “Custom Level”.
Go to the “Advanced” tab and activate the settings highlighted in red in the window below.
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| When I enter Mosaico Engineering and configure a product, the application tells me that I need to open a pop-up to preview it. What should I do? |
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 To solve this problem, simply enable
pop-ups either temporarily or permanently.
To do so:
1 – Open Internet Explorer.
2 – Open the “Tools” menu
3 – Select “Internet Options ...”
4 – Select “Privacy”
5 – Uncheck the " Block pop-ups” check-box.
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