Community and local area 

Continuous dialogue is the lifeline that keeps our community afloat day after day. By actively listening to our customers, we are able to understand their individual needs and improve our relationships, offering increasingly personalized solutions. We regularly involve our customers in surveys, which provide us with valuable feedback that we can use to measure their satisfaction. Based on our Net Promoter Score, we can then define improvement plans where necessary, with the aim of constantly enhancing the way in which we meet our customers’ needs.

To satisfy the needs of each and every one of our customers, we only offer products that meet stringent safety and quality standards: through the extended Bonfiglioli Quality Management System, we are able to ensure the safety of individual parts and complete solutions. We also guarantee the reliability of all our products through rigorous stress tests. From design all the way through to sales, our solutions are created in compliance with all applicable safety standards and regulations.

Bonfiglioli has over 550 distribution partners in 80 countries, 65 of which are BEST-qualified (Bonfiglioli Excellence Service Team). Our BEST distributors have been awarded the highest level of qualification, offering the extensive range of technical skills and products required to assemble Bonfiglioli’s solutions.

Since 2019, BEST distributors have also been able to obtain an additional certification awarded by TÜV: this recognition ensures even higher guarantees in terms of quality, ethics and sustainability, in line with the stringent standards expected at Bonfiglioli. With a certified BEST distributor, our customers can feel even more confident and have even greater peace of mind.

Bonfiglioli created its Customer Portal with a view to providing customers with several services via one single channel. Customers can manage and track orders, consult product documentation, and access live assistance tools for help with general questions or after-sales support. The aim is to deliver a high-quality, comprehensive support service via an instant, easy-to-use direct channel.

We are acutely aware that data protection is the key to building and maintaining customer trust. Our IT & Digital department is constantly striving to reinforce the defensive barriers protecting our company systems, networks and programs. We utilize advanced cybersecurity techniques and conduct regular tests to evaluate and improve the resistance of our systems to cyber risks, the aim being to prevent any breaches and ensure that all information relating to our customers, employees and projects is protected and confidential.